Banfield Pet Hospital

Banfield Pet Hospital is a small-animal veterinary clinic in Scottsdale, Arizona, located at 10121 E Bell Rd Ste 120, Scottsdale, AZ 85260. The clinic treats dogs and cats. Public feedback reflects both positive experiences with care and staff, and negative experiences focused on communication, consistency of clinicians, and perceived upselling.

Services

•Veterinary care for dogs
•Veterinary care for cats

Pricing

No published pricing information is available for this clinic.

People

Recent reviews mention Dr. Cotter and Dr. Storck; one review also refers to a manager without naming them.

Reviews

Banfield Pet Hospital has a 4.4/5 Google rating from 110 reviews. Recent comments include praise for staff and for attentive care, including one mention of a professional and kind veterinarian (Dr. Cotter) and an easy transition after switching to this location. Other recent reviews describe concerns about changing prices for similar procedures over time, difficulty getting clear answers without escalation, and dissatisfaction with bedside manner and perceived selling of add-on services, including a strongly negative experience involving Dr. Storck.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 110 we track in total. Recent reviews may not be representative of overall sentiment.

rachelle

1 week ago

Banfield hospitals are a huge money grab, never see the same vet, charges doubled for the same procedure a year apart. Can’t get a straight answer from anyone until you escalate to the manager who clearly can not train her staff. The manager lacks any empathy. I have spent thousands of dollars over the years and I seriously regret ever bringing my pets here.

Dorothy Trimmer

1 month ago

Excellent staff

Gene Bressler

Excellent attention and care for our 2 dogs. Dr.Cotter is very professional and kind

Michael Obert

Excellent care! I switched to this Banfield location in my neighborhood, from my very long-time, trusted vet. They made the change so easy.

Digital Creatives

Absolutely terrible experience with Dr. Storck. DO NOT have your animal been seen by her if you are seeing quality, professional, compassionate care for your animal. Very disappointed to have to leave a review like this but perhaps it’s time for her a seek a new profession. In addition, I felt like I was being sold services by a used cars salesman (women) who acted like they could care less about the well being of my pet and only interested in selling and pushing services and upgrades. If I had felt any empathy or felt an ounce of compassion, I would have no problem spending money to help better the quality of life for my pet, but you get none of this with Dr. Storck. Sad to say.