Banfield Pet Hospital

I never thought I would have to make a post like this, but I need to share what happened with my Buddy. 💔🐾 I took Buddy to Banfield Pet Hospital because he was very sick and not eating, and I was extremely concerned that something could be wrong with his mouth. While Buddy was still at Banfield being examined, I called the hospital and spoke with the manager. I specifically asked the manager to please tell the veterinarian to check Buddy’s mouth. When I later picked Buddy up, I spoke to the veterinarian face-to-face and again brought up my concern about his mouth. I was told there was no need to check his mouth because his blood work did not indicate that his problem was related to his mouth. I trusted that professional opinion and took my baby home. The very next day, I took Buddy to another veterinary hospital. They examined his mouth and found extensive necrosis on his tongue. That is what is so difficult for me to understand. I didn’t mention his mouth once in passing. I specifically asked for it to be checked while he was there, and then I raised the concern again directly with the veterinarian when I picked Buddy up. Buddy then required extensive veterinary treatment. I spent thousands of dollars trying to save him. Sadly, Buddy passed away on August 5. 💔 I understand that no veterinarian can guarantee an animal’s recovery or survival. I’m also not saying that checking Buddy’s mouth that day would have guaranteed a different outcome. What I am asking is why his mouth wasn’t examined when I specifically asked for it to be checked—and why extensive necrosis was discovered by another veterinarian the following day. Now, while grieving Buddy, I asked Banfield to cancel the Wellness Plans for Buddy and my other dog, Lucky. After this experience, I no longer feel comfortable entrusting Lucky’s care to Banfield. Instead, I was told Buddy’s plan was set to not renew and that I would continue being charged $105.95 per month through June 2027, with $1,165.45 remaining in plan payments. I was also told that I would have to pay $670.52 to immediately cancel Lucky’s plan. I have asked Banfield Corporate to formally investigate Buddy’s care, review his medical records and the records from the veterinary hospital that discovered the necrosis the following day, and cancel both Wellness Plans without requiring me to continue paying these balances. I have veterinary records, photographs, invoices, and documentation supporting what happened. This isn’t just about money. This is about Buddy. Buddy was my baby boy. He was family. I trusted Banfield with him, and I advocated for him by specifically asking them to check his mouth. I can’t bring Buddy back, but I can speak up for him. ❤️🐾 I asked them to check my dog’s mouth. The next day, another veterinarian found extensive necrosis on his tongue. Buddy deserved to have my concerns taken seriously.

The old Scottsdale clinic is great. I don't care for the Wellness plan though

Front desk isn't helpful. Go to different location.

Great care and outstanding staff